If none of the above steps have worked for you, it's time to reach out to the Dropbox customer service team.

Get Customer Service Help through Dropbox's Twitter After you reset your password, your Dropbox account settings will be switched to this new email. Follow the instructions and log into your account. You will receive a password reset link to the email you just entered. When you see the notification on the device you're using, click 'Details.'Ĭlick 'Continue' (if using a desktop) or 'Yes' (if using mobile. Select 'I can't recover my account using this page' at the bottom of the page.Ĭlick 'Send notifications.' This sends a notification to all of your linked devices.

Try to sign in to your account and if that doesn't work, click on 'Forgotten your password?' If you've forgotten the email address associated with your Dropbox account, you can try to access your account through a linked device. You will be sent an email with a link to reset your password. On the new screen, click on 'Forgotten your password?'Įnter the email address associated with your account and click 'Submit.' In the top right corner of the screen, select 'Sign In.'

Keep reading for more information on how to recover your Dropbox account access. If you are having difficulties accessing your Dropbox account, there are several steps you should take. Dropbox was initially released as a product in September 2018 and is available in 17 different languages. The company offers different subscriptions based on the size of storage needed. Clients can use the platform to store their files on the cloud. Dropbox is a file hosting cloud platform.

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